WEB CORE
ORACLE
Start a project ↗
Questions & answers

A few things people ask.

If you need an answer about a particular project or product, send us a note with the details.

Frequently asked questions

How are website project prices set?

The published packages are starting points. The final fee, deliverables, schedule, revision allowance, payment dates and any third-party costs are set out in a written project proposal or agreement before work begins.

When is a project booked?

Submitting a brief or receiving an estimate does not reserve a start date or create a project agreement. Work begins after both parties accept the written scope and any stated initial payment has been received.

Can you redesign or build a custom website?

Yes. Share the current website, if any, and describe the outcome you need in the Client Brief. Custom functionality, e-commerce and integrations are assessed and priced according to the agreed scope.

Do you work with WordPress and e-commerce?

Yes. WordPress development, customization, online stores and payment integrations are available where they fit the project. The proposal will identify the platforms and third-party services included.

Are domain, hosting and third-party costs included?

Only if the written proposal says they are included. Domain registration, hosting, paid themes, plugins, payment processing and other third-party charges may be billed separately and may renew. Confirm account ownership and renewal responsibility before work starts.

Who owns the finished website and its content?

Ownership, licences, source files and any restrictions are governed by the signed project agreement and the licences for third-party materials. The agreement should identify what is being transferred or licensed and when.

How much do digital products cost?

The current catalog base price is USD $25 per product. The site may show an approximate conversion in a selected currency; review the amount and currency shown by the payment provider before authorizing payment.

How are digital products delivered?

After the payment provider confirms payment, the download link is sent to the email address entered at checkout. Check that address carefully and contact us if the email does not arrive.

Can I share a product download link?

Download links may be reusable and can be forwarded by anyone who receives them. Keep the link private. Your permitted use of the product is governed by the applicable product licence; a purchase does not grant rights beyond that licence.

What if a product is incompatible or I need support?

Review the product description, requirements and licence before buying. Support, updates and compatibility vary by product and are provided only as stated in the listing or applicable licence. Contact us with the product name and order details if you need help.

How do refunds work?

Refund and cancellation requests are reviewed under the terms that apply to the purchase and any rights that cannot be excluded under applicable law. Contact us with your order details as soon as possible.

How do I ask a question or start a project?

Use the contact page for a general enquiry or submit a Client Brief for a website project. Do not include passwords, payment-card details or other sensitive information in a message.

Have a different question?

Contact Web Core Oracle ↗